FAQs

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

Customized house cleaning services are available weekly, every other week, 3 week rotations or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee on the quality of work performed.

Yes, MUDI team brings their own supplies. However, if you require specialized equipment or products on your home we would be more than happy to accommodate. You can let us know ahead of time or leave us a note and clear instructions on the usage of the items.

You can either pay with Mastercard/Visa, or e-Transfer. We also take Master card and Visa, we will take your card number and then charge the amount after the service is finished. We recently added an option to make your payment online.

We require 48 hours notice for reschedule or cancellations. There will be a $50.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.

There are a few ways that you can let our crew in. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers, or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is no where to be found, you will be charged with a lockout fee, for more information visit our policy section.

Yes, it is always a pleasure for us to provide free estimates.

Tipping is neither required nor expected, but it is a powerful way to say thank you to your service provider. Appreciation for a job well done does need not be monetary, yet a simple “Thank You” or note can go a long way to express appreciation.

Our employees are insured to protect against any loss or breakage that may occur while we clean your home. All employment taxes are paid and all employees are covered if one of our employees are hurt on the job.

No, due to health concerns we cannot clean out cat boxes, dog cages, flea or insect invested homes or pick up animal excrement. We cannot clean anything that requires a bio-hazard cleaning service such as blood, vomit and anything else along these lines (either of human or animal origin). We truly appreciate your understanding.

Although we love pets, we understand that pets can get alarmed with new people around, different sounds, and noise (i.e. vacuum). We recommend to our customers that pets be placed outside, in a different room, in a crate, or with a neighbor. Not only will the cleaning be more effective, the pets will feel safer and comfortable in an undisturbed setting.

We ask for at least 48 hours notice if you need to cancel your appointment. We understand that due to illnesses or other emergencies, going through with cleaning not possible. If you need to cancel your appointment on extremely short notice or to reassign your regular maid service team, we may charge a small cancellation or reassign fee.

The first cleaning will take longer, especially on homes that have not been cleaned in while or those with pets. The first clean is very detailed and intensive, which is the necessary time required for the team to ensure the cleanliness of the home is up to our standards.

If you decide to work with MUDI Cleaning Services we will need to see what are your needs for cleaning, in order to give you an accurate quote. However we can give you an example price for common house regular cleaning: $35.00 An hour per cleaner. Equipment and supplies provided.

Yes, all employees are required to have a clear criminal background check and also be bondable prior to being hired by our company. In addition, all of our employees are covered as well as general liability insurance. Insurance documents can be made available upon client request.

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!

Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving. Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home. (See House Cleaning Service Cancellation procedures.) Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system. Have your home picked up and ready to be cleaned to avoid additional charges. Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items. Customer has 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes liability. Let us know how we are doing. Complete the Customer Service Evaluation that is left at the time of service, or submit your comments online at Facebook, Instagram or any other online site. We appreciate your feedback and use it to help improve our services!

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